Brochures

esd-toolkit brochure LGA conference esd-toolkit summary esd-toolkit benefits of subscription Chief Executive - achieving more with less Place shaping with demographic data in esd esd mapping tool for insight of people and places Customer Profiling in esd-toolkit esd-toolkit business case example for use - cost architecture ABC activity based costing Fact Sheet ABC activity based costing practitioner training course outline New Innovation tools in esd-toolkit Service Innovation Toolkit Digital & Economic Checklist Tool esd-toolkit business case example for use - LGBM and LGSL What is a Service List Ten Reasons to use a Service List Social & Economic Business Case Tool esd-toolkit business case example for use - core services esd-suppliers

Beacons report

Beacons Report (efficient services leading improved lives)

Business cases

Digital Environment Energy Management System project Enhanced Independent Living Project Homeshoring project eClinic project Ementoring for Children in Care/ Care Leavers project Virtual Home project eMentoring project Community Employment Programme Mobile Phone Based English Learning project Everybody Online project Slivers of Time Working project Get Digital project Pre-school IT training Project Managing Diabetes in an inner-city community project Website for refugees, asylum seekers and new arrivals STREAM (Broadband) project

Case studies

Bury Council Smart Cities Durham Council Smart Cities

Research papers

Digital Exclusion Profiling of Vulnerable Groups Young People not in Education, Employment or Training (NEET) Digital Exclusion Profiling of Vulnerable Groups Adults with Learning Disabilities Digital Exclusion Profiling of Vulnerable Groups Adults with Mental Health Problems Ethnographic Social Research just Coping Families: Uses of technology Digital Exclusion Profiling of Vulnerable Groups Ex-offenders Efficient Services leading to Improved Lives: Good practice in using technology to deliver local public services A Benefits Framework for Social Inclusion Initiatives

Project evaluation summaries

Supporting young people who are NEET or at risk of becoming NEET in Reading and Wokingham Evaluation of Fosternets in three English Local Authorities The ‘Virtual Home’: Executive Summary Mobile Phone Based Learning:English for Speakers of Other Languages An e-mentoring service for looked after children and careleavers: findings from a pilot project in North Lincolnshire, Norfolk and Hillingdon An internet based service for employment and training brokerage organisations to help hard-to-reach groups into employment Community ICT Champion:City of London Community ICT eClinics Proof of Concept Remote Internet Based Psychotherapy for Depression and Anxiety

Using lists

Barnsley Council Bolton Council Brent Council Bromley Council East Sussex Council Hampshire Council Herefordshire Council North Yorkshire Council Norway Directgov and GOV.UK What is a service list? Ten reasons to use a service list

User guides

The Local Government Business Model in esd-toolkit The Local Government Business Model in esd-toolkit Review and online update of metrics data in esd-toolkit Spreadsheet upload of metrics data in esd-toolkit What is Customer Profiling? (part 1) What is Customer Profiling? (part 1 for Scotland) What is Customer Profiling? (part 2) Why use esd-toolkit? How to view your local citizen profile - maps How to view your local citizen profile - charts How to view your local citizen profile - tables How to view your local citizen profile - demographic near neighbours How to download your profile data How to compare your profile with other LAs How to upload and profile your transactions How to view transaction profiles How to view service profiles - local How to view service profiles - service maps How to view service profiles - shared How to view shared service profiles - service map How to compare your transaction profile with other LAs How to record transaction costs How to do cost modelling based on channel shift Ethnic Profile of your Local Authority area Survey Profiling - Adding Survey Questions Survey Profiling - Creating a Survey Survey Profiling - Profiling Survey Responses More Information Your local view of the Local Government Service List (LGSL) Customising your local tree - online Customising your local tree - spreadsheet upload

Videos

eChampion eClinics eMentoring Make it happen See IT in action LGA Online Offer Virtual home