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Contact Us


If you have a query, please look on the appropriate discussion forum - your question has probably already been answered!

You may need to join these forums in order to view them. Please go to 'My Profile' (the blue button on the top right of this page, once you are logged in), select the 'Forum preferences' tab and follow the instructions there.

We can respond fastest to forum posts - usually within one hour.


Alternatively you can e-mail your technical query to For all other administration enquiries please e-mail


We do not offer technical support by telephone unless you are from an esd-toolkit plus subscribed authority. For details on esd-toolkit plus subscription, please contact

Contact hours

Our office hours are 9.00am to 5.30pm, Monday to Friday (excluding public holidays).

Mail Address

Local Government Association,
esd-toolkit programme manager (Research & Information Team),
Local Government House,
Smith Square,