The esd-toolkit has come a long way from when it was originally developed for managing and measuring progress in e-government. The toolkit can now help you improve your understanding of your own organisation, all the services it provides, and your relationships with your particular partner organisations.
The toolkit can help you improve service delivery and support partnership working by enabling you to:
The specific resources to help you do this include:
The Toolkit is continuously developed and enhanced by local government practitioners to reflect the changes in how services are provided locally and nationally, to provide the information and knowledge you need to respond to these challenges effectively.
Adopting this approach will prepare the ground work for necessary and planned business management and for the national reporting obligations to central government expected to be necessary from 2008.