Service redesign and VfM menu

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Welcome to the service redesign & VfM community site. This site has been produced to bring together some of the outputs from the Business Improvement Working Group, of which all esd-toolkit subscribing authority members working in the field of VfM, service redesign, business improvement and change management are automatically members.

esd-toolkit is developing business improvement products and standards for members to use and apply, the aim of which is to develop consistency in practice across the sector and to encourage benchmarking. We routinely run free events and workshops to help members gain an understanding of the products and can arrange detailed hands-on training and project support working with individual authorities or clusters of authorities (which are generally chargeable).

We also hold a number of focused events under the auspices of the 'Business Improvement Working Group' on topical issues.

You are encouraged to use the Service redesign and VfM forum to discuss topical issue relating to the service redesign, value for money issues or service costs.

Current esd-Business VFM, Service Redesign and Process Improvement activities

The main focus of funded esd toolkit activities in this area in recent years has been to support the development of the Cost Architecture and underpinning standards. The Cost Architecture encompasses an Activity Based Costing (ABC) technique designed for Local Government and the wider public sector. The primary product from this activity is our on-line Service Cost Calculator this is freely available to members from subscribing authorities from the 'Tools' menu (above) or by following this link: http://www.esd.org.uk/ABC/OrgCostModeller.aspx.

A number of events and workshops have been held nationally to introduce esd-toolkit users to the Cost Architecture standards and the ABC techniques that underpin the use of the Service Cost Calculator.

The Cost Architecture is designed to support any Business Improvement methods such as Lean, Six Sigma or Sprint by  evidencing the business case with cost information and informing the potential for a return on investment. It may similarly identify Value for Money savings as required under National Indicator 179.

If you wish to learn more about the Cost Architecture please click on the Cost Architecture link opposite where you will see a home page and a number of sub-pages providing access to manuals, case studies and reference materials (downloadable by esd-toolkit subscribing organisation members only).